DescriptionHelp improve your confidence and effectiveness in managing conflict by developing strategies to respond to difficult situations and build valuable skills for positively resolving conflict.
Learn basic methods for resolving interpersonal conflict
Conflict is a normal part of everyone's professional and personal lives. How people handle conflict, anger, and criticism affects their work relationships and productivity. This practical course is designed to help you improve your confidence and effectiveness in managing conflict. Using a self-assessment tool to identify your instinctive approach to conflict, you develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.
Following this course you will be able to:
- Anticipate, analyze, and diagnose conflict
- Identify factors that influence conflict
- Recognize personal styles and interpersonal needs in conflict situations
- Handle confrontation
- Control your emotions
Applies Towards the Following Certificates
- Communications Certificate : Elective Courses