Loading...

Description

Help improve your confidence and effectiveness in managing conflict by developing strategies to respond to difficult situations and build valuable skills for positively resolving conflict.

Outline

Learn basic methods for resolving interpersonal conflict

Conflict is a normal part of everyone's professional and personal lives. How people handle conflict, anger, and criticism affects their work relationships and productivity. This practical course is designed to help you improve your confidence and effectiveness in managing conflict. Using a self-assessment tool to identify your instinctive approach to conflict, you develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.

Following this course you will be able to:

  • Anticipate, analyze, and diagnose conflict
  • Identify factors that influence conflict
  • Recognize personal styles and interpersonal needs in conflict situations
  • Handle confrontation
  • Control your emotions

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Communications Certificate link below.

Applies Towards the Following Certificates

Loading...

Enroll Now - Select a section to enroll in

Section Title
Successfully Deal with Conflict at Work
Type
--
Days
F
Time
9:00AM to 4:00PM
Dates
May 15, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Delivery Options
Discussion  
Course Fee(s)
Course Fee non-credit $420.00
Drop Request Deadline
May 08, 2020
Transfer Request Deadline
May 14, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Required fields are indicated by .