DescriptionBecome a confident and effective conflict manager by learning the basic strategies for resolving interpersonal conflict.
Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity.
This course is designed to help you improve your confidence and effectiveness in managing conflict. Using self-assessment tools to identify your instinctive approach to conflict, you will develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.
At the end of this course, you’ll be able to:
anticipate, analyze, and diagnose conflict.
identify the factors that influence conflict.
control your own emotions.
recognize personal styles and interpersonal needs in conflict situations.
CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.