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Description

Become a confident and effective conflict manager by learning the basic strategies for resolving interpersonal conflict.

Outline

Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity. 

This course is designed to help you improve your confidence and effectiveness in managing conflict. Using self-assessment tools to identify your instinctive approach to conflict, you will develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.

Course Outcomes

At the end of this course, you’ll be able to:

  • anticipate, analyze, and diagnose conflict.
  • identify the factors that influence conflict.
  • manage confrontation.
  • control your own emotions.
  • recognize personal styles and interpersonal needs in conflict situations.

 

Testimonials

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Applies Toward the Following:

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Enroll Now - Select a section to enroll in
Section Title
Conflict Resolution
Type
Online
Days
Th, F
Time
9:00AM to 12:00PM
Dates
Aug 05, 2021 to Aug 06, 2021
Campus
Online
Schedule and Location
Contact Hours
6.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
CCAPS Employee non-credit $420.00
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact:  612-625-2900 - ccapsreg@umn.edu
Section Title
Conflict Resolution
Type
Classroom
Days
W
Time
9:00AM to 4:00PM
Dates
Nov 03, 2021
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact:  612-625-2900 - ccapsreg@umn.edu
Section Title
Conflict Resolution
Type
Classroom
Days
F
Time
9:00AM to 4:00PM
Dates
May 13, 2022
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact:  612-625-2900 - ccapsreg@umn.edu
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