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Description

Become a confident and effective conflict manager by learning the basic strategies for resolving interpersonal conflict.

Outline

Conflict is a normal part of everyone's professional and personal lives. Moreover, the way people handle conflict, anger, and criticism affects their work relationships and productivity. 

This course is designed to help you improve your confidence and effectiveness in managing conflict. Using self-assessment tools to identify your instinctive approach to conflict, you will develop strategies for responding to difficult situations and build valuable communication skills for positively resolving conflict.

Course Outcomes

At the end of this course, you’ll be able to:

  • anticipate, analyze, and diagnose conflict.
  • identify the factors that influence conflict.
  • manage confrontation.
  • control your own emotions.
  • recognize personal styles and interpersonal needs in conflict situations.

 

Testimonials

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Applies Toward the Following:

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Enroll Now - Select a section to enroll in
Section Title
Conflict Resolution
Type
Classroom
Days
W
Time
9:00AM to 4:00PM
Dates
May 22, 2024
Campus
Twin Cities (US Central Time)
Building
Magrath, Peter C. Library
Schedule and Location
Contact Hours
6.0
Delivery Options
Classroom  
Course Fee(s)
Course Fee $420.00
U of MN Employee Discounted Course Fee $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
Section Title
Conflict Resolution
Type
Online
Days
M, T
Time
9:00AM to 12:00PM
Dates
Aug 26, 2024 to Aug 27, 2024
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
6.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $420.00
U of MN Employee Discounted Course Fee $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
Section Title
Conflict Resolution
Type
Online
Days
W, Th
Time
9:00AM to 12:00PM
Dates
Feb 26, 2025 to Feb 27, 2025
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
6.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $420.00
U of MN Employee Discounted Course Fee $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
Section Title
Conflict Resolution
Type
Online
Days
W, Th
Time
9:00AM to 12:00PM
Dates
May 21, 2025 to May 22, 2025
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
6.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $420.00
U of MN Employee Discounted Course Fee $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
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