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Description

Bring out the best in people and learn how to build and maintain interpersonal relationships that affect your job performance.

Outline

Bring out the best in people

Wherever you work and whatever you do, it's important to know how to deal with people skillfully and sincerely. This course presents skills for building and maintaining those interpersonal relationships that affect job performance. You will learn ways to be diplomatic and positive without compromising your position or diminishing your authority. The course is action-oriented with activities designed to help you renew your enthusiasm for working with people, while doing and saying the right thing.

Following this course you will be able to:

  • Manage your attitudes, reactions, and feelings
  • Prevent people from pushing your hot buttons
  • Recognize when and how to let someone save face
  • Defuse volatile situations
  • Avoid verbal and nonverbal slip-ups
  • Refrain from taking an adversarial position

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Communications Certificate link below.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Handle People with Tact and Diplomacy
Type
--
Days
T
Time
9:00AM to 4:00PM
Dates
Feb 11, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Course Fee non-credit $420.00
Drop Request Deadline
Feb 04, 2020
Transfer Request Deadline
Feb 10, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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