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Description

Learn process mapping and how to review processes for improvement.

Outline

Organizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is not functions that create value, but processes.

This course will help you lay the groundwork in process mapping and teach you how to analyze your process maps. You’ll learn how to look beyond local activities and develop a clear line of sight to customers and their requirements, ultimately gaining a fresh, global perspective of how your enterprise can better meet the needs of its customers.

Course Outcomes

At the end of this course, you’ll be able to:

  • define how processes interact in a larger system.
  • identify the strengths and weaknesses of any process.
  • use mapping methods to streamline and standardize processes.
  • analyze whether processes need improvement or redesign.
  • clearly define the role of IT in Business Process Management.

Testimonials

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Applies Toward the Following:

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Section Title
Process Mapping and Analysis
Type
Online
Days
T, W, Th
Time
8:30AM to 12:30PM
Dates
Mar 25, 2025 to Mar 27, 2025
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
12.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $1,035.00
U of MN Employee Discounted Course Fee $517.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
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