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Description

How to Define and Analyze Business Processes

Outline

Many, if not most, public and private organizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is processes, not functions, that are the means by which that value is created.

Only in recent years have we begun to shift our focus from managing people as individuals to the broader arena of managing business processes and people across functions. Process mapping and the analysis of those maps is the first step to managing this way. Process mapping helps people look beyond their own local activities and develop a clear line of sight to customers and their requirements. This "horizontal" perspective often challenges traditional silo thinking and ultimately demands a fresh, global perspective of how the enterprise can better meet customer needs.

Following this course you will be able to:

  • Understand how processes interact in a larger system
  • Systematically characterize the strengths and weaknesses of any process
  • Use a variety of mapping methods to streamline and standardize processes
  • Analyze whether processes need improvement or redesign
  • Define more clearly the role of IT in Business Process Management

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Business Process Improvement Certificate link below.

Applies Toward the Following:

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Enroll Now - Select a section to enroll in

Section Title
Process Mapping and Analysis
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Dec 03, 2019 to Dec 04, 2019
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
University of Minnesota Employee non-credit $497.50
Potential Discount(s)
Drop Request Deadline
Nov 26, 2019
Transfer Request Deadline
Dec 02, 2019
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Process Mapping and Analysis
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Mar 03, 2020 to Mar 04, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
University of Minnesota Employee non-credit $497.50
Potential Discount(s)
Drop Request Deadline
Feb 25, 2020
Transfer Request Deadline
Mar 02, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Process Mapping and Analysis
Type
--
Days
W, Th
Time
9:00AM to 4:00PM
Dates
Sep 16, 2020 to Sep 17, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
University of Minnesota Employee non-credit $497.50
Potential Discount(s)
Drop Request Deadline
Sep 09, 2020
Transfer Request Deadline
Sep 15, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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