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Description

Organizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is not functions that create value, but processes.

Outline

This course will help you lay the groundwork in process mapping and teach you how to analyze your process maps. You’ll learn how to look beyond local activities and develop a clear line of sight to customers and their requirements, ultimately gaining a fresh, global perspective of how your enterprise can better meet the needs of its customers.

At the end of this course, you’ll be able to:

  • define how processes interact in a larger system.
  • identify the strengths and weaknesses of any process.
  • use mapping methods to streamline and standardize processes.
  • analyze whether processes need improvement or redesign.
  • clearly define the role of IT in Business Process Management.

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be emailed to ccapsreg@umn.edu or faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Business Process Improvement Certificate link below.

Applies Toward the Following:

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Enroll Now - Select a section to enroll in

Section Title
Process Mapping and Analysis
Type
Classroom
Days
Th, F
Time
9:00AM to 4:00PM
Dates
Nov 19, 2020 to Nov 20, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $995.00
University of Minnesota Employee non-credit $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
Section Title
Process Mapping and Analysis
Type
Classroom
Days
T, W
Time
9:00AM to 4:00PM
Dates
Mar 02, 2021 to Mar 03, 2021
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $995.00
University of Minnesota Employee non-credit $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
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