DescriptionOrganizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is not functions that create value, but processes.
This course will help you lay the groundwork in process mapping and teach you how to analyze your process maps. You’ll learn how to look beyond local activities and develop a clear line of sight to customers and their requirements, ultimately gaining a fresh, global perspective of how your enterprise can better meet the needs of its customers.
At the end of this course, you’ll be able to:
define how processes interact in a larger system.
identify the strengths and weaknesses of any process.
use mapping methods to streamline and standardize processes.
analyze whether processes need improvement or redesign.
clearly define the role of IT in Business Process Management.
CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be emailed to firstname.lastname@example.org or faxed to (612) 624-5359.
To register for all courses at once and receive a 10% discount, click on the Business Process Improvement Certificate link below.
Applies Toward the Following:
- Business Process Improvement Certificate : Required Courses