DescriptionHow to Define and Analyze Business Processes
Many, if not most, public and private organizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is processes, not functions, that are the means by which that value is created.
Only in recent years have we begun to shift our focus from managing people as individuals to the broader arena of managing business processes and people across functions. Process mapping and the analysis of those maps is the first step to managing this way. Process mapping helps people look beyond their own local activities and develop a clear line of sight to customers and their requirements. This "horizontal" perspective often challenges traditional silo thinking and ultimately demands a fresh, global perspective of how the enterprise can better meet customer needs.
Following this course you will be able to:
- Understand how processes interact in a larger system
- Systematically characterize the strengths and weaknesses of any process
- Use a variety of mapping methods to streamline and standardize processes
- Analyze whether processes need improvement or redesign
- Define more clearly the role of IT in Business Process Management
CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.
To register for all courses at once and receive a 10% discount, click on the Business Process Improvement Certificate link below.
Applies Towards the Following Certificates
- Business Process Improvement Certificate : Required Courses