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Description

Making the invisible visible in your processes

Outline

Performance improvements need to start with grasping current process conditions and customer needs. This requires mapping the process, getting the voice of the customer, designing a measurement system, measuring process performance, identifying gaps, selecting an improvement, applying an improvement, and measuring impact.

Students will learn through hands on simulation how to understand current process performance, define customer(s) requirements, and charter/execute a project to improve.

Following this course you will be able to:

  • Identify key process measures and trend performance
  • Measure capability, capacity and variability in your process
  • Analyze and translate key customer gaps
  • Understand how to select your improvement tactics
  • Measure and maintain gains
  • Recognize common pitfalls

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Business Process Improvement or Supervision Certificate link below.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Measuring and Improving Work Processes
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Oct 29, 2019 to Oct 30, 2019
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
Oct 22, 2019
Transfer Request Deadline
Oct 28, 2019
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Measuring and Improving Work Processes
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Dec 10, 2019 to Dec 11, 2019
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
Dec 03, 2019
Transfer Request Deadline
Dec 09, 2019
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Measuring and Improving Work Processes
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Mar 31, 2020 to Apr 01, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
Mar 24, 2020
Transfer Request Deadline
Mar 30, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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