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Description

Uncover opportunities for improvement in your processes.

Outline

Improving business performance requires detailed knowledge and involvement from beginning to end. You need to understand current process performance and define customer requirements, as well as be able to execute improvement projects effectively. 

In this course, you’ll learn how to map a process, design a measurement system, measure process performance, identify gaps, select and apply improvements, and evaluate the results.

Through a hands-on simulation, you’ll uncover where and how to improve your business process to create the best results for your company and your customers. 

Course Outcomes

At the end of this course, you’ll be able to:

  • identify key process measures and trends.
  • measure capability, capacity, and variability in your process.
  • analyze and translate key customer gaps.
  • choose the right improvement tactics.
  • measure and maintain improvements.
  • recognize and avoid common pitfalls.

Testimonials

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Select your preferred section and click Add to Cart.

 

Registering others or via other means (check, invoice, third-party credit card)? 
Register using the Other Payment Type Form

Applies Toward the Following:

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Enroll Now - Select a section to enroll in
Section Title
Measuring and Improving Work Processes
Type
Classroom
Days
T, W
Time
9:00AM to 4:00PM
Dates
Oct 05, 2021 to Oct 06, 2021
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $995.00
U of MN Employee Discounted Course Fee non-credit $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
Section Title
Measuring and Improving Work Processes
Type
Classroom
Days
W, Th
Time
9:00AM to 4:00PM
Dates
Mar 30, 2022 to Mar 31, 2022
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $995.00
U of MN Employee Discounted Course Fee non-credit $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
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