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Description

Uncover opportunities for improvement in your processes.

Outline

Improving business performance requires detailed knowledge and involvement from beginning to end. You need to understand current process performance and define customer requirements, as well as be able to execute improvement projects effectively. 

In this course, you’ll learn how to map a process, design a measurement system, measure process performance, identify gaps, select and apply improvements, and evaluate the results.

Through a hands-on simulation, you’ll uncover where and how to improve your business process to create the best results for your company and your customers. 

Course Outcomes

At the end of this course, you’ll be able to:

  • identify key process measures and trends.
  • measure capability, capacity, and variability in your process.
  • analyze and translate key customer gaps.
  • choose the right improvement tactics.
  • measure and maintain improvements.
  • recognize and avoid common pitfalls.

Testimonials

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Select your preferred section and click Add to Cart.

 

Registering others or via other means (check, invoice, third-party credit card)? 
Register using the Other Payment Type Form

Applies Toward the Following:

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Enroll Now - Select a section to enroll in
Section Title
Measuring and Improving Work Processes
Type
Classroom
Days
T, W
Time
9:00AM to 4:00PM
Dates
Apr 09, 2024 to Apr 10, 2024
Campus
Twin Cities (US Central Time)
Building
Magrath, Peter C. Library
Schedule and Location
Contact Hours
12.0
Delivery Options
Classroom  
Course Fee(s)
Course Fee $995.00
U of MN Employee Discounted Course Fee $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
Section Title
Measuring and Improving Work Processes
Type
Online
Days
W, Th, F
Time
8:30AM to 12:30PM
Dates
Oct 16, 2024 to Oct 18, 2024
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
12.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $995.00
U of MN Employee Discounted Course Fee $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
Section Title
Measuring and Improving Work Processes
Type
Online
Days
T, W, Th
Time
8:30AM to 12:30PM
Dates
Apr 08, 2025 to Apr 10, 2025
Campus
Online (US Central Time)
Schedule and Location
Contact Hours
12.0
Location
  • Online (US Central Time)
Delivery Options
Online  
Course Fee(s)
Course Fee $995.00
U of MN Employee Discounted Course Fee $497.50
Potential Discount(s)
Section Details
Contact: 612-625-2900 or ccapsreg@umn.edu
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