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Description

Guide the adoption of process change

Outline

Why do process changes fail? FEAR! Acceptance is the most challenging part of implementing process change. Significant efforts involving and engaging stakeholders, including leaders/process owners and workers, in implementation planning increases the success of sustainability. Communicating benefits, recognizing significance of change for those working in the process, and involving them in the implementation process will accelerate adoption of the change.

This course presents tools and techniques to assess, plan for and manage process implementation. Some process changes are simple and some require significant investments in time, technology and people; up-front considerations will ensure those investments are fruitful and have impact for success.

Following this course you will be able to:

  • Determine competency and capacity for process change, and who to focus efforts on
  • Define a strategy for preparing, managing and reinforcing process change
  • Develop a change management plan, including communication, involvement, actions and roles, for the process change
  • React to and sustain process changes through the implementation and initial phases

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Business Process Improvement Certificate link below.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Implementing Process Change
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Dec 03, 2019 to Dec 04, 2019
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
Nov 26, 2019
Transfer Request Deadline
Dec 02, 2019
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Implementing Process Change
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
Feb 04, 2020 to Feb 05, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
Jan 28, 2020
Transfer Request Deadline
Feb 03, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Implementing Process Change
Type
--
Days
T, W
Time
9:00AM to 4:00PM
Dates
May 19, 2020 to May 20, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
12.0
Location
Course Fee(s)
Course Fee non-credit $995.00
Drop Request Deadline
May 12, 2020
Transfer Request Deadline
May 18, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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