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Description

Learn to create lasting relationships with your clients

Outline

Promote excellent communications and build relationships

This course provides you with skills to promote excellent customer relations in business settings. You will gain knowledge of customer service and how to meet your company's customer service expectations. You will learn tools for effective communication, evaluation, and the importance of public relations to promote a positive company image. You will also develop an understanding of the challenges and conflicts that occur while serving both internal and external customers. The emphasis in business and effective communication provide you with a solid background for customer relations positions in the current business environment.

Learning Outcomes:

  • Build a relationship with customers and determine customer needs
  • Examine evaluation techniques for assessing strengths and areas to improve.
  • Review and practice proper telephone techniques
  • Deal with crucial conversations and challenging situations
  • Manage customer's perception and understand the essential role customer service plays

 

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Communications Certificate link below.

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Fostering Customer Relationships
Type
--
Days
Th
Time
9:00AM to 4:00PM
Dates
Oct 24, 2019
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Course Fee non-credit $420.00
Drop Request Deadline
Oct 17, 2019
Transfer Request Deadline
Oct 23, 2019
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
Section Title
Fostering Customer Relationships
Type
--
Days
T
Time
9:00AM to 4:00PM
Dates
May 05, 2020
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Course Fee(s)
Course Fee non-credit $420.00
Drop Request Deadline
Apr 28, 2020
Transfer Request Deadline
May 04, 2020
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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