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Description

Master verbal and nonverbal language skills.

Outline

In face-to-face communication, whether in-person or on a virtual meeting platform, it's not only what you say that matters, but also how you say it.

This practical course takes the guesswork out of effective communication and demonstrates how to improve face-to-face communication skills. 

Through a series of interactive exercises, you will learn how to say what you mean, offer constructive feedback, defuse counter-productive power struggles, and handle difficult communication situations professionally. This course uses hands-on participation and customized role playing, by which you will acquire tools and techniques you can apply immediately to your work.

Course Outcomes

At the end of this course, you’ll be able to:

  • respond professionally during in-the-moment conversations. 
  • build better working relationships.
  • recognize your own communication strengths and areas for improvement.
  • communicate with people who have different communication styles.
  • describe the role of body language, nonverbal messages, and listening.
  • overcome communication barriers.

Testimonials

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Select your preferred section and click Add to Cart.

 

Registering others or via other means (check, invoice, third-party credit card)? 
Register using the Other Payment Type Form

Applies Toward the Following:

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Enroll Now - Select a section to enroll in
Section Title
Develop Effective Business Conversation Skills
Type
Online
Days
M, T
Time
12:00PM to 3:00PM
Dates
Sep 27, 2021 to Sep 28, 2021
Campus
Online
Schedule and Location
Contact Hours
6.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
CCAPS Employee non-credit $420.00
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
Section Title
Develop Effective Business Conversation Skills
Type
Online
Days
T, W
Time
12:00PM to 3:00PM
Dates
Mar 08, 2022 to Mar 09, 2022
Campus
Online
Schedule and Location
Contact Hours
6.0
Location
  • Online
Delivery Options
Online  
Course Fee(s)
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
Section Title
Develop Effective Business Conversation Skills
Type
Classroom
Days
T
Time
9:00AM to 4:00PM
Dates
Jun 07, 2022
Campus
Twin Cities
Building
Continuing Education & Conference Center
Schedule and Location
Contact Hours
6.0
Location
Delivery Options
Classroom  
Course Fee(s)
Course Fee non-credit $420.00
U of MN Employee Discounted Course Fee non-credit $210.00
Potential Discount(s)
Section Details
Contact: 612-625-2900 - ccapsreg@umn.edu
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