Master verbal and nonverbal language skills


In face-to-face communication, it's not only what you say that matters, but also how you say it - the way you look, sound, and act. This practical course takes the guesswork out of effective communication and demonstrates how to improve face-to-face communication skills. Through a series of on-your-feet exercises, you will learn how to say what you mean, offer constructive feedback, defuse counter-productive power struggles, and deal with difficult communication situations, all in a professional manner. Through hands-on participation and customized role playing you will acquire tools and techniques you can apply immediately back at work.

Following this course you will be able to:

  • Recognize your own communication strengths and areas for improvement
  • Communicate with people who have different styles
  • Understand the role of body language, nonverbal messages, and listening
  • Overcome barriers to communication
  • Respond nimbly and professionally to in-the-moment conversations 
  • Build better working relationships

CANCELLATIONS are subject to a ten-percent processing fee if received 5 or fewer working days before the program start. REFUNDS are not granted if you cancel on or after the first day of the program. Notice may be faxed to (612) 624-5359.

To register for all courses at once and receive a 10% discount, click on the Communications Certificate link below.

Applies Toward the Following:


Enroll Now - Select a section to enroll in

Section Title
Develop Effective Business Conversation Skills
9:00AM to 4:00PM
Sep 15, 2020
Twin Cities
Continuing Education & Conference Center
Schedule and Location
Contact Hours
Course Fee(s)
Course Fee non-credit $420.00
University of Minnesota Employee non-credit $210.00
Potential Discount(s)
Section Details
Contact: Information Center - 612-624-4000 - ccapsinfo@umn.edu
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