The healthcare industry, especially the delivery system, is undergoing immense changes due to internal shifts and external forces both economic and legislative. In order to improve both the delivery of care and the economics of this industry, there is a great need to learn from other industries and apply systems and processes that have been tried and tested in other sectors.

Leaders in the healthcare industry, many of whom will emerge from business schools, will need to understand the various components and stakeholders in this very complex industry and to make sense of the many moving parts in order to succeed and lead transformation. This understanding is necessary to analyze how the components along the care continuum fit together currently and, more importantly, to explore how they can be reconfigured and re-engineered to create value for the population. Guest faculty will include well respected leaders from various settings within the healthcare delivery system.

Important: To enroll in this course you must be a successful graduate of the Carlson Executive MBA program. No exceptions.


  • Understand the unique value propositions of the various sites of healthcare delivery from home to hospital and back to the community. Students will also learn about the various stakeholders and their functions in the industry. The various care settings that will be explored include: clinics- primary care, retail and specialty; hospitals- community, tertiary and specialty; post-acute institutional venues- inpatient rehab units (IRF), transitional care units (TCU), skilled nursing facilities (SNF); and, community based post-acute settings- home care, other community based services e.g. parish and block nurses.
  • Other stakeholder perspectives that will be utilized as lenses include- payers- commercial, Medicare and Medicaid; employers- large and small; and community organizations.
  • Small teams of students will work through a case study to dissect the various components of the healthcare delivery value stream in order to understand the moving parts and stakeholders involved.
  • The goal of dissecting the various settings will be partly to understand the organizational structure and to explore some of the innovations that are occurring in these various settings of care.

Learning Outcomes

  • Gain familiarity with the various components of the healthcare delivery system
  • Understand linkages between various sites of healthcare service delivery in the current system
  • Explore how non-traditional community based resources can be leveraged to enhance health of a population
  • Explore how innovations in different parts of the healthcare continuum can lead to improved population health, high quality care while controlling cost

Important Deadlines

Please see section details for:

  • Enrollment deadline
  • Grading option deadline
  • Cancellation and refund deadlines

Waitlist Policy

Once all alumni seats have been filled, registrants will be placed on a waitlist in case another registrant drops. It is at the discretion of the CEMBA administration and faculty to add additional seats to an elective course to accommodate wait-listed alumni.

Attendance & Grading

Courses are four 4-hour sessions held on campus at the Carlson School of Management in the Executive Center. We prefer that alumni attend all four sessions and participate fully, as they will be in class with current students.

Alumni will not receive credit for the course, but will receive a certificate of professional development upon completion, if requested. Alumni can choose to audit the course or participate fully in assignments, resulting in a letter grade. You must alert the program office of your choice by the grading option deadline in section details. This grade is not subject to the 3.67 +/- .1 median aggregate and is not reflected on or as part of your official University of Minnesota academic transcript.


  • Alumni should bring a laptop with them to class.
  • Alumni must activate and use their UMN internet account, as this will be used for registration, Moodle log-in, communication from professors and wireless connection. If alumni do not have an active UMN internet account, they will have to create a guest account.
  • Alumni will be given nameplates to utilize during class.
  • Classes will be recorded and available for review.

For more Information

If you need help or have questions about this course, please contact Tiffany Meeks at 612-626-7476 or e-mail at tnmeeks@umn.edu.

Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.
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