This one-day course provides an introduction to the importance of writing and professional skills needed for public works professionals. Course emphasis is on planning, preparing, and delivering effective and clear workplace documents to communicate with the general public and elected officials. Specific types of documents may include field construction reports, incident reports, maintenance reports, business letters, e-mail, and interoffice memoranda. Students will also be introduced to basic office applications that may be used in the preparation of documents used by public works professionals.
- Proper technique, vocabulary, and structure for technical documents used by public works professionals when communicating to the general public and elected officials
- Preparing field construction reports, maintenance reports, and effective interoffice memoranda, including e-mail and memos
- Challenges of delivering technical information clearly to the public and elected officials
- Using technology competently when preparing technical documents
Who Should Attend
This course is designed for individuals who need to correspond with public citizens and city and county boards/councils. You should attend if you write maintenance reports and documentation or if you are interested in becoming a supervisor, are a newly promoted supervisor, or are a supervisor who wishes to improve your communication skills.